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Finding topics in the knowledge base

You can find topics in the Knowledge Base in various ways:

• Selecting related topic links
• Navigating the Contents folders
• Finding topics by Index keyword
• Searching for topics
• Printing all topics in the Knowledge Base

The Knowledge Base is accessible in both Netscape and Internet Explorer, but has been optimized for Internet Explorer.

Selecting related topic links

As on a web site, you can locate topics by selecting appropriate links on the topic pages, and using browser options when needed. For example:

• To view related topics, click links within the procedure or under the See Also heading.
• To view main section pages, click links in the Parent trail at the top of the topic.
• To return to the previously viewed topic, click the web browser's Back button or press Backspace.
• To move forward again after returning to previously viewed topics, click the web browser's Forward button or press Alt + > .

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Navigating the Contents folders

By default, the left pane of a Knowledge Base displays a table of contents that provides links to all pages in the Knowledge Base. It contains book links and page links .

To find topics by using the Contents

1. If required, in the navigation pane, click Contents.
2. In the Contents pane, click a book or page link of interest.

   The linked topic is displayed in the main window. If you clicked on a book link, the icon changes to , and related page links appear below.

3. Repeat step 2 until you reach the topic you need.

Tip: To widen the left pane, click and drag on the area just below and to the right of the line that separates the navigation buttons (Contents, Index, Search) from the options below.

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Finding topics by Index keywords

The Index pane presents an alphabetical, two-level list of keywords that link to related topics, much like a page number Index at the back of a printed book.

To find topics by using the Index

1. In the navigation pane, click Index.
2. Scroll down the full Index list to find a keyword of interest

   or

   In the keyword field, type the word to look up.

   As you type, notice that the list of Index terms automatically scrolls accordingly. Therefore, you often do not have to type the entire word.

3. In the Index list, click a keyword of interest.

   Either a related topic is displayed, or a context window listing various topics appears.

4. If a context window appears, select the topic of interest.

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Searching for topics

A full-text search of all text on the Knowledge Base pages is also available.

To search for topics in the Knowledge Base

1. In the navigation pane, click Search.
2. In the search field, type the word or words to search on.
3. Press Enter or click Go.

   A list of the topics containing the search words appears. Note that they are in alphabetical and not relevance order.

4. Click the search result of interest.
5. To find your search term on the topic page, click in the topic page, then select Edit> Find (on This Page).

Search tips

• Searches are not case-sensitive; for example, search, SEARCH, and Search all return the same results.
• You must type the whole word; using partial words does not return the correct results. For example, searching on navigat does not return topics that contain navigate, navigation, navigated, or navigating.
• Unless you use the search constraints OR or NOT, results include topics that contain all of the search terms you typed.
• If the results are too broad, add keywords. For example, using the keyword search may return many results; using the keywords search wildcard returns only topics that contain both words.
• To make your search broader, use the OR constraint; for example, cd or dvd returns topics that contain either of these words. You can also use the OR constraint to search using alternate terms; for example, media or carrier.
• To exclude words in a search, use the NOT constraint. For example, archive not library returns all topics that contain the word archive, except for those that also contain the word library.
• Punctuation marks such periods, quotation marks, commas, and hyphens are ignored.
• Common words such as a, of, and but are ignored.

Note: Searching is available only on Windows systems running Internet Explorer.

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Printing all topics in the Knowledge Base

If you prefer, you can print the entire Knowledge Base. To print only the current topic, click Print This Page.

Caution: Some Knowledge Bases are very large. Printing large Knowledge Bases takes a long time and uses a lot of paper.

To print all topics in the Knowledge Base

1. Click Contents. Expand all of the book links.
2. Select the first topic in the Contents list.
3. Right-click an empty area in the Contents pane.
4. Select Print.
5. In the Print dialog, switch to the Options tab.
6. Select the Print all linked documents checkbox.
7. Click Print.

All linked documents are printed, one topic per page.

Note: Netscape does not support multiple-topic printing.