WEB1000 Home > Troubleshooting 

: Incorrectly installed MPEG components

When I tried to view an MPEG, I received the following error:

MPEG Components are not properly installed. Wavelets will be used for Cine.

The MPEG components are required for viewing MPEGs. If you elected not to install the MPEG components on your initial login to , follow the instructions on this page for a successful installation.

Run the MPEGComponents.exe to install the MPEG components.

There are a few different scenarios that impact what dialogs are presented and what options are available, all depending on your computer's setup. It is possible that MPEG components are installed on your computer and require updating, or you may not have any MPEG components at all. The MPEGComponents.exe automatically detects what is installed on the computer and displays the appropriate prompts.

To install the MPEG components

1. Click here to install the MPEG Components.

 

2. If your computer has extra security features enabled, you are prompted to Run this program from its current location or Save the file. Select Run this program from its current location and click OK.

In the Security dialog, click Yes.

or

If prompted by a File Download dialog, select Open.

3. If presented with a dialog with options to Modify, Repair, or Remove, select Repair.

This means that there are some MPEG components already installed on the computer and the Repair option updates them.

4. Click Next.
5. If prompted, select Yes, I will restart my computer now.
6. Select Finish.

Note: Contact your system administrator if you are experiencing problems with the installation.

Required MPEG components