WEB1000 Home > Troubleshooting 

: Nuclear medicine MPEGs do not play

When trying to view an MPEG, the image initially appears and then disappears. The MPEG will not play and the screen turns black when I try to do anything.

The problem is the version of DirectX installed on the computer. DirectX 9.0 or greater is required for playing Nuclear Medicine (NM) MPEGs.

Upgrade the DirectX version to 9.0. The upgrade may take three to five minutes.

To upgrade DirectX

1. Click here to upgrade DirectX.
2. In the File Download dialog, click Open.
3. To accept the license, click Yes.
4. Click Install.
5. Reboot the machine.

Note: You must reboot the computer for the DirectX upgrade to take effect.

—