WEB1000 Home 

Troubleshooting

The following topics cover common problems and their solutions.

Logging into  

Hostname is not resolvable

Cannot log into 

Cannot connect to the  Server even though it is accessed on a LAN

Logging into the  takes a long time

Nothing on the screen

Working with  

ActiveX is not turned on

  does not load

  does not use latest files provided by the  Server

  using incompatible applet

Continuous busy indicator

The toolbar is blocking access to the resized  window

Remote query wizards are no longer working

Cannot save or print images and reports

Working with Studies

Cannot locate a study

Working with Images

Unclear image loads

No image appears

Working with MPEGs

Required MPEG Components

Cardiology-licensed Netscape users cannot view MPEGs

Nuclear medicine MPEGs do not play

Consistently odd behavior by  when displaying MPEGs

Incorrect bit depth

Web Browser does not recognize bit depth change

Image selector does not update

Incorrectly installed MPEG components

Incorrect version of DirectX

  running in untrusted mode

Translated MPEG troubleshooting